FAQs
General queries
Where are you based?
Where are you based?
We’re proudly based in Llanidloes, Mid-Wales, where creativity, craft, and community spirit fuel everything we do – from hand-tempering chocolate to working with local people, artists and suppliers.
Is your chocolate handmade?
Is your chocolate handmade?
Yes, every bar is handmade in small batches by our team of skilled chocolatiers. We believe in quality over quantity and never cut corners when it comes to flavour or ethics.
Do you have a physical shop I can visit?
Do you have a physical shop I can visit?
Yes! Our factory shop is open on Tuesday and Thursday from 11am - 3pm. You'll find a full rage of Coco Pzazz - plus cards and gifts - and some exclusive, limited edition chocolate too!
1 Parc Derwen Fawr
Llanidloes
Powys
SY18 6FE
01686 688012
Can I include a gift note with my order?
Can I include a gift note with my order?
Of course! Just pop your message in at checkout, and we’ll handwrite it for you – it’s the little touches that make a gift feel special.
Are your products seasonal or limited edition?
Are your products seasonal or limited edition?
Many of our collaborations are seasonal or limited-edition, especially our artist series bars and gift ranges. If you see something you love, don’t wait – it might not be around for long!
Art & design
Who creates your packaging?
Who creates your packaging?
We proudly collaborate with talented artists to create our unique packaging. Each collection features different designs, and we share artist stories here and social media – so you can discover new creatives with every bite.
I'm an artist, can I collaborate with you?
I'm an artist, can I collaborate with you?
Yes! We’re always excited to hear from artists who share our values. Just drop us a message or email us with your portfolio – we’d love to connect.
Do you only feature local artists?
Do you only feature local artists?
NO! We believe chocolate should feed the soul as well as the senses. By working with artists from Wales, the UK and beyond, we support the creative community and turn every bar into a piece of art – something beautiful inside and out.
I loved a particular design – can I buy prints or merch?
I loved a particular design – can I buy prints or merch?
In some cases, yes! We have a selection at our factory shop - or you can contact the artist directly - many have a broad range of items - and with some you can even commission an original piece. We occasionally collaborate with artists on prints, cards, or other items. Check our Gifting page or subscribe to our newsletter for artist-led updates.
Sustainability
Do you support any charities?
Do you support any charities?
Yes – every year we choose a new charity to support. This year, we’re proud to be working with Village by Village, a fantastic organisation improving education, health, and clean water access in rural Ghana.
What are your sustainable practices?
What are your sustainable practices?
Sustainability is at the heart of everything we do. Our packaging is plastic-free and recyclable or compostable. Our chocolate is fully traceable and sustainably grown - and certified by recognised programmes.
Our factory runs on renewable energy, and we have a zero to landfill policy. We’re constantly looking for new ways to minimise our footprint.
Are your ingredients ethically sourced?
Are your ingredients ethically sourced?
Absolutely. We take ethical sourcing very seriously. The chocolate that we use is largely processed at source - in the country where it was grown, and it is part of the Chocolate Dream or Cocoa Horizons programme.
What are the benefits of processing cocoa at the source?
What are the benefits of processing cocoa at the source?
Processing cocoa at the source helps keep more value within cocoa-growing regions, supports ethical supply chains, and often results in higher-quality, fresher chocolate thanks to greater control and craftsmanship. It’s also better for the planet, reducing carbon emissions by cutting down on the need to ship raw beans overseas. Most importantly, it empowers communities to be active, respected participants in the global chocolate industry.
